Privacy Policy
Wholefoodie Nutrition Pty Ltd
Updated: 25/11/2025
ABN: 927 617 584 15
Welcome
Thank you for choosing Wholefoodie Nutrition Pty Ltd.
Our mission is to provide evidence-based, personalised nutrition care in a supportive, professional environment. Please read the following Terms and Conditions carefully, as they outline important information regarding your booking, payment, privacy, and responsibilities as a client. By proceeding with your appointment, you acknowledge that you have read, understood, and agreed to these Terms.
Appointment Information
Consultations are provided by a fully qualified healthcare practitioner and Certified Practising Nutritionist (CPN), registered with the Australian Natural Therapists Association (ANTA) and the Australasian Association of Registered Practising Nutritionists (AARPN).
Appointments may be conducted in person or via telehealth (online).
Consultation duration and format may vary depending on your individual needs.
While every effort is made to begin and end consultations on time, minor delays may occasionally occur.
Fees and Payments
Consultation fees are displayed on our website or communicated at the time of booking.
Full payment is required at the time of your appointment.
All fees include GST, where applicable.
A Tyro Health processing fee may apply for payments made via Tyro Health terminals or online payment links.
Fees are subject to change at any time; however, confirmed bookings will be honoured at the rate quoted at the time of scheduling.
Receipts are issued upon payment for your records or for private health fund claiming (where eligible).
Cancellation and Rescheduling Policy
We understand that life can be unpredictable, but late cancellations impact our ability to serve other clients.
A minimum of 24 hours’ notice is required for cancellations or rescheduling.
Cancellations made within 24 hours of the scheduled appointment time will incur a 50% cancellation fee (50% of the total consultation fee).
No-shows and Non-attendance without notice will be charged the 50% cancellation fee (50% of the total consultation fee).
Exceptions for emergencies or exceptional circumstances may be made at our discretion.
To cancel or reschedule, please contact us via:
wholefoodienutritionist@gmail.com
or via contact form at www.wholefoodienutrition.com.au
Privacy and Confidentiality
Your privacy and confidentiality are of utmost importance to us.
Wholefoodie Nutrition complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Your personal and health information is collected solely to provide safe, effective, and personalised nutrition care.
All records are stored securely — electronically in encrypted systems and/or physically in locked facilities accessible only to authorised personnel.
Information shared during consultations is strictly confidential and will not be disclosed without your consent, except where required by law (e.g., to prevent serious harm or comply with legal obligations).
You have the right to access and request correction of your personal information at any time.
Your personal data will never be sold or shared for marketing purposes.
How We Store Your Information
All electronic client records are stored securely within encrypted, password-protected systems compliant with Australian data protection laws.
Physical files (if used) are kept in locked cabinets within secure premises accessible only to authorised staff.
We retain records for the minimum period required by law or professional guidelines, after which they are securely deleted or destroyed.
Security measures are reviewed regularly to maintain the confidentiality and integrity of client information.
Limitation of Liability
Nutritional advice is provided in good faith and based on professional expertise and the information you disclose.
Results will vary between individuals; therefore, no specific outcomes are guaranteed.
Wholefoodie Nutrition, its employees, and contractors are not liable for any injury, loss, or damage resulting from the use or misuse of advice provided during consultations.
Clients should seek medical attention for any condition requiring medical diagnosis or emergency care.
Use of AI-Assisted Note-Taking Systems
To enhance record accuracy and client care, Wholefoodie Nutrition may utilise AI-assisted clinical note-taking systems to transcribe or summarise consultation discussions.
These tools are designed to improve efficiency and accuracy, not to replace professional documentation or clinical judgement.
How AI note-taking is used:
The AI system may transcribe, summarise, or assist in structuring consultation notes during or after your session.
Any AI system used complies with Australian privacy standards and data protection requirements.
All information is stored securely, and access to AI-generated content is restricted to authorised personnel.
Your rights and responsibilities:
You will be informed before your consultation if AI note-taking tools will be used.
You may decline the use of these systems at any time.
Website Data Collection
When you visit our website, certain non-personal information may be collected automatically to improve functionality and user experience.
Cookies are small files stored on your device to help recognise you and improve website performance.
They may store user preferences or track site activity for analytics purposes.
You can disable cookies through your browser settings; however, this may affect site functionality.
Web beacons (also known as tracking pixels) may be used to monitor how you interact with our website, such as which pages you visit or how long you spend on them.
These tools help us understand visitor engagement and improve services.
We use Google Analytics to collect anonymous data about website traffic and usage patterns.
This may include your IP address, browser type, referring website, and pages visited.
All data is aggregated and does not personally identify users.
Professional Indemnity Insurance
Wholefoodie Nutrition and its practitioners are fully covered by Professional Indemnity and Public Liability Insurance through Guild Insurance Limited, a leading Australian insurer for healthcare professionals.
This insurance provides protection for both the practitioner and clients in the unlikely event of a professional incident or claim arising from the provision of services.
Details of current policy coverage are available upon request.
This ensures that all services provided by Wholefoodie Nutrition meet the highest standards of professional and ethical practice.
Professional Standards
Our practitioners adhere to the ANTA Code of Professional Ethics and the AARPN Code of Conduct. These codes of conduct and professional ethics statements are available on association websites.
Services are delivered with professionalism, integrity, and respect for client confidentiality.
Should you have any concerns or complaints, we encourage you to raise them directly with us in writing. If unresolved, you may contact ANTA or AARPN for further support.
Updates to Terms
Wholefoodie Nutrition may update these Terms and Conditions at any time.
The most recent version will always be available on our website and will apply to all future bookings.